FAQs: Insurance & Payment

What if my insurance company does not pay the claim?

We cannot guarantee that your insurance company will pay the claim. If we do not get a response from them within 60 days or if they deny the claim, then the balance will be transferred to you.

What if I did not know that my insurance pays for my eye exam?

We can give you a paid receipt for the services rendered and/or materials purchased and you can submit that to your insurance company to see if they will reimburse you. If we do not have your insurance information at the time services are rendered, we will not bill your insurance company.

What if our office is not a provider for your insurance company?

It is not possible to be a provider for every insurance company. If we are not providers, then you can take the paid receipts from your visits here and submit them to your insurance company for possible reimbursement.

What methods of payment do you accept?

We accept cash, checks, and all major credit cards. Our office does not have a payment plan. Half of the payment is expected at the time of the order and the balance is to be paid when the order is picked up. All exam or office visit co-pays are expected at time services are rendered.